top of page



Here at Cozy™, we are committed to providing exceptional customer service to our customers. We believe that every customer deserves to have a positive experience with our brand, and we are dedicated to making sure that happens. 

1. Product Quality Guarantee: We ensure that all our products are of the highest quality and meet our customers' needs. If you receive a product that does not meet your expectations, please contact our customer care team, and we will work with you to find a satisfactory solution.

2. Easy Returns and Refunds: We understand that sometimes customers may need to return or exchange a product. We offer a hassle-free return and refund policy, and our customer care team will be happy to assist you in the process.

3. Timely Shipping: We understand that customers are eager to receive their order and begin their outdoor adventures. We strive to ship all orders promptly, and we provide tracking information so that customers can keep an eye on their package.

4. Knowledgeable and Friendly Support: Our customer care team is composed of experts in our products and the outdoors. They are available to answer any questions you may have about our products, shipping, or returns. We are committed to providing friendly and helpful support to our customers.

5. Secure Shopping Experience: We take the security of our customers' personal and financial information seriously. Our website is secure, and we use industry-standard encryption technology to protect your data.

In summary, we are committed to providing our customers with exceptional customer service and a positive shopping experience. If you have any questions or concerns, please do not hesitate to contact our customer care team, and we will be happy to assist you.


We are dedicated to providing high-quality products to our customers. We understand the importance of having reliable gear when enjoying the great outdoors. We also recognize the value of partnering with businesses to offer our products to a wider audience.

To that end, we offer wholesale pricing to qualified retailers and distributors. Our wholesale policy outlines the terms and conditions of this program:

  1. Minimum order quantities: To qualify for wholesale pricing, orders must meet a minimum order value of $2500 or 10 units of the same product.

  2. Wholesale pricing: Wholesale pricing is 30% off the retail price listed on our website. Shipping costs will be added to the total cost of the order.

  3. Ordering process: Wholesale orders can be placed by contacting our customer service team. Payment is due at the time of order placement.

  4. Shipping: Wholesale orders will be shipped via a carrier of your choice. Shipping costs will be added to the total cost of the order.

  5. Returns and exchanges: We do not accept returns or exchanges for wholesale orders unless the product is defective or damaged upon receipt.

  6. Exclusivity: We do not offer exclusivity for any of our products to wholesale customers.

  7. Marketing and advertising: Wholesale customers are free to market and advertise our products as they see fit, provided they accurately represent our brand and products.

  8. Discounts and promotions: Wholesale customers are not eligible for discounts or promotions offered to retail customers, unless otherwise stated.

We reserve the right to modify our wholesale policy at any time without prior notice. If you have any questions or concerns about our wholesale program, please contact our customer service team for assistance.


We respect your privacy and are committed to protecting your personal information. This privacy policy explains how we collect, use, and disclose your personal information.

1. Information We Collect
We only collect information that you voluntarily provide to us on our website, place an order. This information may include your name, email address, mailing address, phone number, and payment information. 

2. How We Use Your Information
We use your personal information to provide you with the products and services you request, process your orders, and communicate with you about your orders and our products. We may also use your information to personalize your experience, improve our website and services, and send you promotional offers and newsletters.

3. Sharing Your Information
We do not sell or rent your personal information to third parties. We may disclose your information if required by law or in response to a court order or subpoena.

4. Security of Your Information
We use industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee its absolute security.

5. Your Choices
You can choose not to provide us with certain information, but this may limit your ability to use our website and purchase our products. If you are concerned for your data safety, please contact us and we will gladly assist you to take your order over the phone.

6. Children’s Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under the age of 13. If we become aware that we have collected personal information from a child under the age of 13, we will take steps to delete the information as soon as possible.

7. Changes to this Privacy Policy
We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on our website. You are advised to review this privacy policy periodically for any changes.

If you have any questions about this privacy policy, please contact us at


​- Credit / Debit Cards

- Offline Payments

bottom of page