Question 1

How to I turn on my chair?

Accepted Answer

1.Plug the black cord found in the pocket into a port on the fully charged power pack.
2.Press the power button on the right arm of the chair and hold until it lights up.
3.With each consecutive press the heat setting changes:

4. To turn off the chair, press and hold down on the power button or conversely unplug the chair from the power pack.

Question 2

Where do you ship?

Accepted Answer

Anywhere in Canada , FREE of charge on Canada post priority from our location near Edmonton , Alberta

Average shipping times are 2-7 days

Question 3

I lost the instructions that came with my COZY™ chair?

Accepted Answer

Here you go!

Question 4

How long will my battery last?

Accepted Answer

With the provided 10,000 mAh battery. It is firstly important to give it a full charge every few months. This helps preserve the charge in the battery and the battery memory.  
There are other influences like temperature.  A cold battery works harder than a warm one. 
As a rule of thumb under normal conditions your battery should  last for ~2 hours on high, ~4 hours on medium and ~6 hours on low.

FAQ

Frequently asked questions

How to I turn on my chair?

Where do you ship?

I lost the instructions that came with my COZY™ chair?

How long will my battery last?